We aim to dispatch and deliver your order to you as quickly and safely as possible at the most reasonable fee.
Delivery Method and Labelling (New Zealand)
Your products will be delivered to your door via tracked Courier for security and efficiency by NZ Couriers or by NZ Post . Our Company name will appear on your courier parcel as the sender. Depending on the size and/or location of your order you will be assigned delivery by either New Zealand Couriers or NZ Post. Please ensure that delivery is to a secure address as we cannot be responsible for any loss or damage once delivery has reached destination. A signature on delivery will not be required unless you request this. We are also able to deliver to Post Office Boxes or Rural delivery if required and this will be delivered via NZ Post (not tracked).
We will notify you by email when your order has been dispatched. If there is any variance in the delivery method or fee payable due to the size or value of the order, you will be notified of this before the order is dispatched. If there is any likely delay in obtaining non-stock items you will also be notified prior to dispatch.
NZ orders to most locations usually deliver within 1-4 working days if your item is in stock.
Pick Up Orders
Orders are available for pick up from Alba Smile lounge, Shop 96 Commercial Bay 7 Queen St Auckland. You will be notified by email when your order is ready for pick up. Pick up is Mon-Wed 9:15am-5:30pm Thurs-Fri 9:15am-7pm & Sun 10:15-3:30pm.
Damaged or Missing Orders
We have very few problems with our delivery partners and they generally provide a prompt, safe and secure delivery service. In the event that any of your products arrive damaged or there is a delay in receiving your order please inform us immediately. If your order has been sent in NZ via NZ Couriers or NZ Post, please note their claim policy: Notification to New Zealand Couriers or NZ Post is required within 14 days for a lost item and 7 days for a damaged item. Claims lodged outside these times will result in your claim being declined. If you have not received your overseas order within 3 weeks, please inform us.
*Orders will only be accepted online or instore no phone orders.
Our delivery rates vary depending on the size and destination of your order. All orders are dispatched ex Auckland.
A minimum flat rate delivery fee applies for all standard sized NZ orders depending on destination:
- North Island – $7.00
- South Island & Rest of NZ – $8.50
You will be informed if additional fees are required for oversized orders.
Our online system will automatically estimate the delivery fee for you when you check out. If for any reason this is incorrect we will inform you by email before we process your order.